Here’s a complete FAQ section with questions and answers for your florist website:

General Questions

1. What is flowerfeathers.com Florist?
flowerfeathers.com is an online florist service offering exquisite floral arrangements for all occasions. With over 22 years of expertise, we deliver fresh and beautifully crafted flowers across Mumbai.

2. Where is your business located?
We operate exclusively online and deliver flowers throughout Mumbai city.

3. Do you have a physical store, or is it online only?
Currently, we are an online florist, providing easy and seamless ordering through our website.

4. What areas do you deliver to?
We deliver to all locations within Mumbai city.

5. Can I place an order for delivery outside Mumbai?
At this time, we only deliver within Mumbai city. However, you can place an order from anywhere in the world for delivery within Mumbai.

6. Do you cater to international customers placing orders for Mumbai delivery?
Yes, international customers can easily place orders through our website for deliveries in Mumbai.

7. What makes your floral arrangements unique?
Each of our arrangements is crafted with attention to detail using the freshest flowers, ensuring a perfect mix of elegance and creativity to suit any occasion.

Ordering Process

8. How do I place an order on your website?
You can browse our collections, choose an arrangement, and proceed to checkout. Simply enter the recipient’s details, delivery address, and make the payment to confirm your order.

9. Can I customize a bouquet or arrangement?
Yes, we offer customization options to suit your preferences. Contact us to discuss your requirements.

10. How far in advance should I place my order?
We recommend placing your order at least 24 hours in advance to ensure availability.

11. Can I order for same-day delivery?
Yes, same-day delivery is available for orders placed before 12 PM, subject to availability.

12. Do I need to create an account to place an order?
No, you can place an order as a guest. However, creating an account makes it easier to track orders and access exclusive deals.

13. How do I check the status of my order?
You can track your order through the tracking link provided in your confirmation email.

14. Can I order flowers for regular deliveries (e.g., weekly or monthly)?
Yes, we offer subscription services for regular flower deliveries. Contact us for more details.

15. Do you offer bulk orders for events or corporate gifting?
Absolutely! We provide bulk arrangements for weddings, events, and corporate gifting. Please contact us for a custom quote.

Delivery Services

16. What is the delivery fee for standard orders?
Standard delivery is free for most locations within Mumbai. Midnight deliveries incur an additional charge of ₹250.

17. Do you offer free delivery?
Yes, standard delivery is free across Mumbai.

18. How much is the charge for midnight delivery?
We charge ₹250 for midnight delivery.

19. What are your standard delivery timings?
Standard deliveries are made between 9:00 AM and 9:00 PM.

20. Can I request a specific delivery time?
Yes, we offer time-slot deliveries. Simply mention your preferred time during checkout.

21. What happens if the recipient is unavailable at the time of delivery?
Our delivery agent will contact the recipient to arrange an alternate delivery time or location.

22. Do you deliver on Sundays and public holidays?
Yes, we deliver on Sundays and public holidays to ensure your celebrations are never incomplete.

23. Can I change the delivery address after placing an order?
Changes to the delivery address are possible if requested at least 12 hours before the delivery time.

24. Is it possible to track my delivery?
Yes, you will receive a tracking link once your order is dispatched.

Product Information

25. What types of flowers and arrangements do you offer?
We offer a wide range of bouquets, floral boxes, and arrangements for occasions like birthdays, anniversaries, weddings, and more.

26. Do you provide arrangements for weddings and events?
Yes, we specialize in creating stunning floral arrangements for weddings, events, and corporate functions.

27. Can I include a personal message with my order?
Absolutely! You can add a heartfelt message during checkout, which will be included with your flowers.

28. Are the flowers fresh?
Yes, we use only the freshest and highest-quality flowers to ensure your arrangements look beautiful and last longer.

29. Do you use locally sourced flowers?
Whenever possible, we source our flowers locally to ensure freshness and support local growers.

30. How do I care for the flowers once they are delivered?
We provide care instructions with every order to help you maintain the freshness of your flowers.

31. Can I order plants or other gifts along with flowers?
Yes, we offer a selection of potted plants, chocolates, and greeting cards that you can add to your order.

Payment and Pricing

32. What payment methods do you accept?
We accept credit cards, debit cards, UPI, and other secure online payment options.

33. Is my payment information secure on your website?
Yes, all payments are processed through encrypted and secure payment gateways.

34. Are there any hidden charges?
No, all charges, including delivery fees, are clearly mentioned at checkout.

35. Do you offer discounts or promotions?
Yes, we run seasonal promotions and discounts. Subscribe to our newsletter to stay updated.

36. Can I use promo codes on my order?
Yes, if you have a valid promo code, you can apply it at checkout.

37. Is the midnight delivery fee refundable if the order is canceled?
No, the midnight delivery fee is non-refundable if the order is canceled.

Cancellation & Refunds

38. How can I cancel my order?
You can request cancellation by contacting us at least 24 hours before the delivery date.

39. What is your refund policy?
Refunds are issued for cancellations made on time or for damaged/incorrect deliveries, after review.

40. Can I get a refund if the flowers are damaged during delivery?
Yes, report any issues within 24 hours of delivery to qualify for a replacement or refund.

41. How long does it take to process a refund?
Refunds are processed within 7–10 business days.

42. Are custom orders refundable?
No, custom and personalized orders are non-refundable.

Customization & Special Requests

43. Can I request a specific type of flower in my arrangement?
Yes, let us know your preferences, and we’ll do our best to accommodate them.

44. Do you offer flower subscriptions?
Yes, we provide weekly and monthly flower subscription services.

45. Can I send flowers anonymously?
Yes, simply leave the sender’s name blank, and your identity will remain confidential.

46. Do you create floral arrangements for funerals or memorials?
Yes, we offer solemn and respectful arrangements for funerals and memorials.

47. Can I add additional gifts like chocolates or cards to my order?
Yes, we offer options to add chocolates, greeting cards, and more to your order.

Contact & Support

48. How can I contact customer support?
You can reach us via email at [insert email] or through our contact form on the website.

49. What should I do if I face issues while placing an order?
If you experience any issues, contact our support team, and we’ll assist you promptly.

50. Do you offer support in languages other than English?
Yes, we also provide support in Hindi and Marathi for your convenience.