Here’s a complete FAQ section with questions and answers for your florist website:

General Questions

1. What is FlowerFeathers.com?

FlowerFeathers.com is an online flower delivery service based in Mumbai, founded by a professional florist with over 22 years of experience. We create and deliver handcrafted floral arrangements for all occasions across Mumbai city.

2. Where is your business located?

We operate as an online-only business based in Mumbai, Maharashtra, India, and deliver flowers across Mumbai city.

3. Do you have a physical retail store?

No. FlowerFeathers.com operates exclusively online to ensure efficient service and fresh, made-to-order floral arrangements.

4. What areas do you deliver to?

We deliver only within Mumbai city.

5. Can I place an order for delivery outside Mumbai?

Currently, we do not offer delivery outside Mumbai. However, customers from anywhere in the world can place orders for delivery within Mumbai.

6. Do you accept international orders?

Yes. International customers can place orders online for delivery within Mumbai.

Ordering & Customization

7. How do I place an order?

Browse our website, select your product, enter delivery details, and complete payment at checkout.

8. Can I customize my flower arrangement?

Yes. Customization is available. Please contact us before placing your order to confirm availability.

9. How early should I place my order?

We recommend placing orders at least 24 hours in advance. Same-day delivery is subject to availability.

10. Do you offer same-day delivery?

Yes. Same-day delivery is available for orders placed before 12:00 PM, subject to availability.

11. Do I need an account to place an order?

No. You can place an order as a guest, though creating an account helps with order tracking.

12. Do you offer flower subscriptions?

Yes. We offer weekly and monthly flower subscription services. Please contact us for details.

13. Do you accept bulk or corporate orders?

Yes. We accept bulk orders for weddings, events, and corporate gifting. Contact us for a custom quote.

Delivery Information

14. What are your delivery timings?

Standard Delivery: 8:30 AM – 7:00 PM

Midnight Delivery: 11:00 PM – 11:55 AM (₹250 additional charge)

15. Do you offer free delivery?

Yes. Standard delivery is free across Mumbai.

16. How much is the midnight delivery charge?

₹250 per order. This charge is non-refundable.

17. Do you deliver on Sundays and public holidays?

Yes, we deliver on Sundays and public holidays.

18. What happens if the recipient is unavailable?

Our delivery partner will attempt to contact the recipient. If delivery fails due to recipient unavailability, the order will be considered fulfilled, and no refund will be applicable due to the perishable nature of flowers.

19. Can I change the delivery address after ordering?

Address changes are possible only if requested at least 12 hours before delivery and subject to feasibility.

20. Can I track my order?

Yes. You will receive delivery updates once your order is dispatched.

Products & Quality

21. Are your flowers fresh?

Yes. All arrangements are handcrafted using fresh, high-quality flowers.

22. Do you use locally sourced flowers?

Whenever possible, we source flowers locally to ensure freshness and quality.

23. Will my arrangement look exactly like the picture?

Since flowers are natural and seasonal, minor variations may occur. Substitutions of equal or higher value may be made if required.

24. Do you include care instructions?

Yes. Flower care instructions are provided with every order.

Payments & Security

25. What payment methods do you accept?

We accept credit cards, debit cards, UPI, and other secure online payment options.

26. Is my payment information secure?

Yes. All payments are processed through secure, encrypted payment gateways. We do not store card details.

27. Are there any hidden charges?

No. All charges are clearly displayed at checkout.

Cancellations, Refunds & Returns

28. Can I cancel my order?

Yes. Cancellations must be requested at least 48 hours before the scheduled delivery date.

29. Are same-day or custom orders cancellable?

No. Same-day, next-day, and custom orders cannot be cancelled once confirmed.

30. Do you accept returns?

No. Due to the perishable nature of flowers, returns and exchanges are not accepted.

31. What if my order is damaged or incorrect?

You must report the issue at the time of delivery or within 2 hours, along with clear photos. After verification, we may offer a replacement or refund.

32. How long does a refund take?

Approved refunds are processed within 7–10 business days to the original payment method.

Support & Contact

33. How can I contact customer support?

Email: [email protected]

Phone: +91 70458 58281

You can also use the contact form on our website.

34. What are your customer support hours?

Monday to Sunday: 8:30 AM – 11:55 PM (IST)

35. Do you offer support in other languages?

Yes. We provide customer support in English, Hindi, and Marathi.